Shipping & Delivery
We pack each parcel by hand at Kinaadman Botanicals and hand it directly to a tracked courier. Here we outline typical transit times, dispatch rates, and what to do if a package arrives damaged, is delayed, or goes missing.
- Processing time
- Same day dispatch for orders before 14:30, or the next working day thereafter
- Delivery time
- 2-5 business days
- Payment
- Bank transfer
1. Order processing time
When you order before 14:30 on a weekday, we weigh, seal, and dispatch your box that afternoon. Orders made later, or over weekends and official holidays, leave our hands on the following business day. We send an order receipt right away, followed by a note with your tracking reference once the courier collects your parcel.
2. Following your package in transit
- Check your dispatch message or text note and click the courier link provided.
- Alternatively, visit our order tracking page and enter your order code.
- Status updates begin once the courier scans the shipping label, typically within 24 hours after it leaves our counter.
- Progress notes appear at each distribution stop until your box reaches your door.
3. Estimated delivery times
Transit durations count working days after parcel dispatch and serve as careful estimates rather than promises. Remote routes can take an additional 1-2 days.
| Region | Estimated delivery time |
|---|---|
| Philippines | 2-5 business days |
| Other destinations | Displayed on the checkout page before payment is made |
4. Shipping and handling costs
We cover standard shipping on orders over ₱2200 across Philippines; for smaller parcels, delivery is ₱120. We calculate the exact rate for your destination at checkout before you place your order.
5. International shipping
When sending packages beyond Philippines, delivery charges and transit estimates are calculated at checkout. Local border duties and fees are determined by the receiving territory and paid by the recipient. Shipments declined at border checks are handled as standard returns.
6. Parcels delayed, missing, or arriving damaged
6.1 Damaged
Please inspect your shipment upon arrival. Should the packaging or jars be harmed, take clear photographs and contact [email protected] within 48 hours. We will prepare a fresh shipment at our expense or return your payment; you do not need to send the broken items back unless we specifically request it.
6.2 Lost
If your tracking log shows no scans for 5 working days, write to us with your order reference. We will file an official inquiry with the carrier and either prepare a replacement batch or provide a complete refund, whichever you prefer, within 10 working days of your report.
6.3 Parcels reported delivered but not found
Please check with family members, nearby neighbors, and your local parcel office, then message us within 3 days of the recorded delivery scan. We will initiate a formal investigation with the carrier and keep you updated until we locate the parcel.
7. Questions about this policy
Send a note to [email protected] or ring +63 545 894 604 through Mon-Sat 08:15-16:00. We answer each inquiry within one business day.
- Merchant
- Kinaadman Botanicals Inc.
- Registered address
- Suite 105, Neo Central Arcade, 84 Don Apolinar Velez Street, Cagayan de Oro City, 9000, Philippines
- [email protected]
- Phone
- +63 545 894 604