Frequently Asked Questions
Read our straightforward answers regarding formulations, transit schedules, bank transfer details, and return requirements.
how to choose the right powder for training
Start with pure whey isolate if your priority is daily protein intake. Pick micronized creatine monohydrate if you want simple nutritional support for repeated lifting or sprinting efforts. Both can be combined easily in the same glass.
what is your whey isolate made of
Our whey isolate contains only cold-filtered dairy protein isolate and sunflower lecithin for smooth stirring. We do not add sugars, flavor extracts, or thickening gums. The ingredient label lists every single raw component.
how to store the powders in humid weather
Keep the jar tightly capped in a dry kitchen cupboard away from direct sunlight. Never leave the measuring scoop wet inside the tub. Stored properly, the powder remains dry and free-flowing.
how to order and pay at checkout
You can select cash on delivery to hand payment directly to the courier when your parcel arrives. We also accept direct bank transfer if you prefer settling your balance online before shipment. We do not use card terminals or payment cards.
how are deliveries handled in cagayan de oro
We pack every order in sturdy corrugated boxes sealed with paper tape right from our Velez Street workshop. If your building has no lift, the courier calls your mobile to arrange handover at your lobby or gate. Orders placed before 14:30 on business days are prepared for the earliest pickup run.
what is your policy on returning items
You may return unopened items within 30 days from delivery as long as the jar remains unused in its original box with the inner seal intact. Return shipping is covered by the customer unless the tub was damaged or incorrectly delivered. Hygiene-sealed nutritional tubs that have been unsealed cannot be returned.
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