KinaadmanbotanicalsShipping & Delivery
We box every Kinaadmanbotanicals order and pass it to a courier with tracking. This page details shipping periods, rates, and steps for missing or damaged parcels.
Order processing time
Orders submitted before 13:30 on a work day ship that day. Later orders, weekend orders, and holiday orders ship on the next business day. You receive a confirmation note with your order code at checkout. A dispatch note with your tracking link follows once the parcel leaves Bacolod.
Tracking your package
- Check your dispatch email or text message, then select the tracking link.
- You can also visit the parcel lookup page and enter your order code.
- Tracking events show up after the initial courier scan, usually within 24 hours of leaving our facility.
- New location scans appear at each depot until arrival.
Estimated delivery times
Delivery estimates count work days from dispatch. They remain estimates. Outlying areas can add 1-2 days.
| Region | Estimated delivery time |
|---|---|
| Philippines | 2-4 business days |
| Other destinations | Displayed at checkout prior to bank transfer |
Shipping and handling costs
Orders over ₱2400 ship free within Philippines. Smaller parcels carry a ₱120 fee. Your final delivery fee appears at checkout before you finalize the order.
International shipping
For addresses outside Philippines, fees and transit estimates display at checkout. Local customs tariffs belong to the recipient. Shipments turned away at borders follow our return policy.
Damaged or missing shipments
6.1 Damaged
Inspect your package upon arrival. If the box or botanical containers show damage, take clear photos and write to [email protected] within 48 hours. We dispatch a replacement or issue a refund. You only return the damaged item if we request it.
6.2 Lost
If tracking halts for 5 business days, write to us with your order code. We file a trace with the carrier. We will either send another parcel or issue a full refund within 10 business days of your report.
6.3 Status marked delivered without receipt
Check with housemates, building staff, and nearby drop spots. If the box is still missing, notify us within 3 days of the delivery scan. We initiate an investigation with the carrier and send updates until it concludes.
Questions about this policy
Reach us at [email protected] or +63 731 018 599 during Mon-Fri 08:15-15:45, Sat 10:30-16:30. We answer every inquiry within one business day.
- Merchant
- Kinaadman Botanicals Inc.
- Registered address
- Door 4, VCY Center, 88 Gonzaga Street, Bacolod, 6100, Philippines
- [email protected]
- Phone
- +63 731 018 599